Media manager
assets by contact, one library
View all incoming message assets—audio, image, video, documents—organised by participant in folder-based storage. Upload new files, delete when needed, and stay within your storage limit.
Overview
What is the media manager?
Everything received, filed by sender.
The media manager stores all media received through your WhatsApp devices. When a contact sends you an image, voice note, or document, it's saved in their folder. You can browse, download, or reuse these assets. You can also upload your own files to send in messages or campaigns.
View all incoming message assets—audio, image, video, documents—organised by participant in folder-based storage. Upload, download, view, and organise all media resources in a robust centralised media library.
Every contact gets their own folder. Upload new media directly to the library. Delete individual files or entire folders when you no longer need them. Each user has a total media size limit—track usage at a glance.
Participant-wise folders
Every contact gets their own folder. All incoming images, audio, video, and documents from that contact are stored together. Find assets by participant name in seconds.
All asset types
Images, audio, video, documents—everything received is organised and accessible. View, download, or reuse in messages and campaigns.
Upload and delete
Upload new media directly to the library. Delete individual files or entire folders when you no longer need them. Use uploaded files in Quick Send or campaigns.
Storage limits
Each user has a total media size limit. Track usage at a glance and stay within your plan. Delete files to free up space.
Folder-based organisation
Folder-based organisation by participant: every contact gets their own folder. All incoming images, audio, video, and documents from that contact are stored together. Find assets by participant name in seconds.
Upload, delete, and storage limits: upload new media directly to the library. Delete individual files or entire folders when you no longer need them. Each user has a total media size limit—track usage at a glance.
Asset types supported
Image
Photos and images. Promo banners, product shots, logos.
Video
Video files. Product demos, how-it-works, tutorials.
Document
PDF, DOC, XLS. Price lists, terms, invoices.
Audio
Voice notes and audio files.
When to use the media manager
- •Finding a document or image a customer sent you
- •Uploading product images for campaigns
- •Freeing up storage by deleting old files
- •Keeping media organised by customer
- •Reusing media in Quick Send or auto-reply
Where this fits
Reusable assets keep campaign and template media consistent. Typical flows: promotional sends, rich order updates. Technical entry points: Send message (media), Full API reference. Plans and API access are on pricing.
FAQ
Straight answers—same facts as our pricing and security pages.