Support tickets
help inside the product
Open and track support tickets inside the platform. Get help without leaving WAPing. Attach screenshots and logs. Priority for paid plans.
Overview
What are support tickets?
No context switching.
Support tickets let you get help without leaving WAPing. Open a ticket from the dashboard when something isn't working, you have a question, or you need guidance. Attach screenshots or logs. Track the conversation in one place. We respond in the ticket thread.
Open, track, and resolve support tickets without ever leaving WAPing. Every ticket includes full context of what happened—device logs, error traces, and relevant timeline.
In-platform support. Ticket tracking. Priority for paid plans. No extra cost for help when you need it. Critical issues are escalated.
In-platform support
Open tickets from the dashboard. No need to switch to email or another tool. Get help without ever leaving WAPing.
Attach context
Add screenshots, logs, or error messages. Help us help you faster. Every ticket includes full context—device logs, error traces, relevant timeline.
Track status
See ticket status and replies in one place. Know when we've responded. Open, In Progress, Resolved. Priority: High, Medium, Low.
Priority for paid plans
Paid plans get faster response. Critical issues are escalated. Support is included—no extra cost.
How support tickets work
Open a ticket from the dashboard when you need help. Attach screenshots or logs. Track status and replies in one place. Each ticket has an ID (e.g. #1042), title, status (Open, In Progress, Resolved), and priority (High, Medium, Low).
Priority support for paid plans: paid plans get faster response times. Critical issues are escalated. Support is included—no extra cost.
When to open a ticket
- •Something isn't working as expected
- •You need help with API or integration
- •Billing or account questions
- •Feature requests or feedback
- •Device connection or campaign issues
Where this fits
Tickets bridge chat context with a structured helpdesk workflow. Typical flows: support automation. Technical entry points: Webhooks overview, Team inbox. Plans and API access are on pricing.
FAQ
Straight answers—same facts as our pricing and security pages.