Billing
Refund Policy
How refunds work for WAPing subscriptions and fees charged by Secuno LLC. This policy supplements our Terms of Service and does not replace applicable law in your jurisdiction.
Last updated:
Refund rules at a glance
Seven-day rule (new paid charge)
Full refund of that payment if you ask in time
If you are not satisfied with a new paid subscription charge, you may request a full refund of that payment within seven (7) calendar days of the charge date, subject to the rest of this Policy and verification. This applies to the qualifying payment only—not to subsequent renewal charges unless a new 7-day window applies as described below.
Important: This window is for legitimate use. It does not apply if you have breached our agreements, acceptable-use rules, or the law—see No refunds for violations.
Email [email protected]
After the 7-day window
No refunds, except where the law requires
After the 7-day period from the applicable charge, we do not offer refunds on subscription fees, partial periods, or unused time, except where required by applicable law.
Plan downgrades
We do not refund any amounts when you downgrade a plan
Moving to a lower-priced plan (including downgrading to the free tier) does not entitle you to a refund of fees already paid for your previous plan or billing period. Proration and credits, if any, are handled only as expressly shown in-product at the time of downgrade.
Introduction
This Refund Policy ("Policy") states when Secuno LLC ("Secuno," "we," "us") will return money you paid for WAPing (the "Service"). It sits alongside our Terms of Service, pricing, and incorporated policies. If anything here disagrees with a signed enterprise order, the signed order wins for that customer only.
We aim to be clear: refunds are a billing remedy. They are separate from enforcement actions (suspension, termination) that may follow violations of law or of our policies—those topics are covered here only to explain when we will not return fees.
For certifications we do not hold and how this Policy fits next to the Terms and DPA, see Compliance overview.
What this Policy covers
This Policy applies to fees you pay directly to Secuno for WAPing (for example Starter, Growth, Pro, or Enterprise) through our checkout or invoices. It does not cover amounts collected only by a third party (certain app stores, resellers) unless our checkout clearly states that Secuno is the merchant of record.
WAPing is not Meta's official WhatsApp Business API product. We do not refund Meta fees, carrier charges, or other third-party costs that never pass through our invoice.
The 7-day window and paid plans
No paid "trial" by another name. We do not sell time-limited trials of paid tiers unless we say so in writing for your account. A free-forever tier may exist with published limits; you are not charged a subscription fee for that tier, so there is nothing to "refund" for it.
- Eligible charge. The 7-day rule applies to a discrete paid subscription charge you initiate (first upgrade, plan change that increases price, or renewal bill). We refund 100% of the fee Secuno received for that charge, minus only what we cannot legally or contractually return (for example, certain taxes—see your receipt).
- Clock starts on the charge date. "Seven (7) calendar days" means seven full calendar days beginning on the date the payment successfully posts, in the timezone of our billing records unless we specify otherwise in writing.
- Renewals. Each billing cycle is its own charge. A new 7-day window opens from each renewal date. Missing a cancellation deadline does not reopen older cycles.
- Downgrades. Lowering your plan—including to the free tier—does not create a right to recover fees for earlier, higher-priced periods. See the summary box above.
- Currency. We refund in the same currency and through the same payment path when our processors allow it.
Free tier, upgrades, and plan changes
Features on the free tier are limited by plan design. When you upgrade, the paid charge is subject to this Policy. When you later downgrade, you keep any access through the end of the paid period you already bought; we do not write back cash for "unused" high-tier time except as required by law or expressly stated in this Policy.
How to request a refund
To claim the 7-day guarantee, email [email protected] before the deadline. Put "Refund request" in the subject line and include: the WAPing account email, approximate charge date, amount, payment method (last four digits if card), and one or two sentences describing why you are asking. If email is impossible, open a ticket from the dashboard or use our Contact page and clearly reference this Policy—response times may be slower.
Refund requests opened as payment-network disputes are covered under Chargebacks & disputes.
How and when approved refunds are paid
After we approve a refund, we submit it to our payment partners as soon as reasonably practical—often within several business days. Your bank or card issuer may take additional days to post the credit; that delay is outside our control. We will send confirmation to your account email when the refund is released on our side.
No refunds for violations of Terms, acceptable use, or law
You are not entitled to any refund—including within the 7-day window—if Secuno, acting reasonably and in good faith, determines that any of the following applies. This list is illustrative, not exhaustive.
- Breach of the Terms of Service. You have violated or we have terminated or suspended your access under our Terms of Service, including non-payment, misuse of credentials, circumvention of technical limits, or failure to cooperate with a lawful investigation.
- Breach of the Acceptable Use Policy. Your use of the Service has violated our Acceptable Use Policy—for example spam, harassment, malware distribution, or sending content that violates our rules or third-party platform requirements.
- Illegal or harmful activity. You have used (or allowed others to use) the Service for conduct that is unlawful, fraudulent, or that exposes us or others to unacceptable risk, including sanctions violations, child safety violations, or impersonation.
- Compelled action. We are required or advised by law, regulation, court order, or binding request from a competent authority to withhold or reverse funds, freeze an account, or not return fees.
- Abuse of the refund process. You attempt to obtain a refund while concealing material facts, coordinate chargebacks to extract duplicate recovery, or use the Service in a way that makes a refund commercially or legally unreasonable for us to grant.
If we deny a refund on any of these grounds, we will generally explain the category of reason (for example, "acceptable-use violation") without necessarily disclosing every detail of an active investigation. Where a charge falls both inside the 7-day window and within this section, this section controls: we will not refund.
Nothing here limits mandatory consumer rights in your jurisdiction where those rights cannot be waived.
Other reasons we may say no
Even absent a violation, we may decline a refund when:
- The request arrives after the 7-day window (unless the law requires otherwise).
- You are asking us to undo a downgrade or to refund a billing period that is not covered by an active 7-day window.
- You already received a refund or chargeback credit for the same charge.
- The fee was for professional services, custom engineering, or pass-through costs that were identified as non-refundable at purchase.
- We have a good-faith fraud or security concern unrelated to a covered violation section (for example, stolen payment method).
These grounds work together with No refunds for violations; they are not a second copy of the same test.
Chargebacks and payment disputes
Filing a dispute with your bank or wallet before contacting us can delay or zero out a voluntary refund. Email [email protected] first with your invoice details. While a dispute is open, we may restrict your account to prevent duplicate payouts. Card-network decisions bind only the payment leg; they do not rewrite your obligations under our Terms.
Updates to this Policy
We may revise this Policy as our products and billing rules evolve. The date at the top of the page is the effective version. If we make a material change, we will provide notice as described in our Terms of Service (for example, by email or in-dashboard notice). Continued use of paid features after the effective date means you accept the updated Policy, except where local law forbids retroactive changes to refund rights.
Contact
Refund requests: [email protected]
General billing (invoices, payment methods, receipts): [email protected]
Legal notices (not for routine refunds): [email protected]
Questions about this document?
Privacy requests, procurement questions, and billing topics go to the right inbox—we answer from published terms, not invented guarantees.
Other policies: Compliance overview · Privacy · Terms · Cookies · Acceptable use · Refunds · DPA